Our warranty
Every repair we do is covered for 24 months or 24,000 miles, whichever comes first. Parts and labor.
24/24
Covered
- Any part we supplied and fitted that fails
- The labor to replace it, at no charge
- Diagnosis of the failed repair
- A shuttle ride or a tow within 25 miles if the car can’t be driven
- The next owner, if you sell the car
Not covered
- Parts that wear in normal use, like brake pads, wipers and tires
- Parts you brought in yourself
- Damage from an accident, flooding or racing
- Work another shop has done on the same repair since
- Cars used for rideshare or delivery: 12 months or 12,000 miles
If a repair fails
Call us first
Before anyone else touches it. Your invoice number helps, but your name is enough.
We look the same day
Warranty work goes ahead of new jobs. Most are fixed before closing.
More than 50 miles away?
We find a shop near you, approve the repair with them and pay them directly.
In writing
The terms are printed on every invoice, with the date and mileage the cover started.
No work without your OK
The warranty starts with the estimate. You see the price of each part and each hour of labor before we begin, and you approve it in writing.
If the job comes in under the estimate, you pay less. If we find more, we stop and ask.
Warranty questions
Does the warranty cover the whole car?
No, only the repair we did and the parts we fitted for it. We’ll always tell you if a new problem is related.
Do I need my invoice?
No. We keep every invoice on file, so your name or phone number is enough.
Does the warranty stay with the car if I sell it?
Yes, for whatever is left of the 24 months or 24,000 miles.
Are brake pads and tires covered?
Against defects, yes. Normal wear isn’t, since they’re made to wear out. Tires also carry the maker’s own warranty.