Dropping off your car
What happens from the moment you hand us the keys to the moment you drive away.
7:30–9
Check-in
We write down what you’ve noticed, when it happens and the mileage. Ten minutes, tops.
By 11
Diagnosis
A technician road-tests the car and finds the cause. Photos of anything worn or leaking go with the estimate.
Your call
Estimate and OK
You get a text with a link to the written estimate. Approve it there, or call and talk it through.
Till 5:30
Pickup
We text when it’s ready and go over the invoice with you. Pay by card, cash or check.
What the estimate shows
If we find something else once the work starts, we stop and send a new estimate. The bill never goes past what you approved.
- Every part and every hour of labor on its own line
- Which jobs are needed now and which can wait
- The part brand and its warranty
- Tax, and the total you’ll pay
- Good for 30 days if you want to think it over
While your car is here
Shuttle
Free rides within 5 miles, 8 a.m. to 4 p.m. Ask when you book, so the van is free.
Waiting room
Coffee, Wi-Fi and a desk with outlets. Fine for oil changes and inspections. Longer jobs, take the shuttle.
Rental car
For repairs that take more than a day, we can have one waiting at the shop. You pay the rental company directly.
Dropping off after hours
Leave the car in one of the spaces out front and the keys in the slot by the office door. We call you by 8:30 the next morning.
Write on the envelope
- Your name and a cell number
- Year, make and model and the color
- What’s wrong and when it happens
- Wheel lock key if your car has one
Good to know
Can I wait while you work?
For oil changes, inspections and tires, yes. Most take under an hour. Repairs usually need the day.
What if I can’t answer my phone at work?
Tell us at check-in. We can email the estimate or call at a time you choose. Nothing starts until we hear back.
Do you work on hybrids and electric cars?
Hybrids, yes, including brakes, cooling and the 12-volt system. On fully electric cars we do tires, brakes and suspension, but not the high-voltage battery.
Will servicing here void my factory warranty?
No. Federal law lets you have your car serviced wherever you like. We use parts that meet the maker’s specs and keep dated records for you.